Privacy Policy

1. Introduction and Scope

The Socratic Experience, Inc. ("Company," "we," "us," "our") is a Delaware corporation operating the TSE Academy Open House SMS registration and notification service ("Service"). This Privacy Policy explains how we collect, use, disclose, protect, and otherwise handle your personally identifiable information, specifically your phone number, in connection with our SMS marketing and event reminder services.

This Privacy Policy applies exclusively to information collected through our SMS opt-in registration form located at https://sms-registration.socraticexperience.com/ and the SMS messages we send to registered users. By registering for SMS reminders, you acknowledge and agree to the terms of this Privacy Policy.

2. Information We Collect

We collect the following information through our SMS registration form:

• Phone Number (Required): Your mobile telephone number, which is the primary identifier for SMS communication
• Explicit SMS Consent: Your affirmative opt-in consent to receive SMS messages about the TSE Academy Open House
• Timestamp: The date and time you registered for the service

We do NOT collect, request, or store:

• Name, email address, or other personal identifiers
• Financial information or credit card details
• Age, gender, or demographic information
• Location data or IP address (beyond what Twilio may log)
• Information about your device or operating system

3. How We Use Your Information

We use your phone number solely and exclusively for the following purposes:

• Event Reminders: Sending SMS reminders about the TSE Academy Open House event (including date, time, and access information)
• Event Updates: Notifying you of changes, cancellations, rescheduling, or important updates to the TSE Academy Open House
• Regulatory Compliance: Maintaining records to comply with Twilio's A2P 10DLC (Application-to-Person, 10-Digit Long Code) requirements and U.S. telecommunications regulations
• Service Improvement: Analyzing message delivery rates and engagement metrics only for the purpose of improving service reliability

We will NOT use your phone number for:

• Marketing or promotional purposes unrelated to the TSE Academy Open House
• Selling, renting, or sharing with third parties or data brokers
• Creating user profiles or behavioral tracking
• Automated decision-making or profiling

4. Data Sharing and Third Parties

Your phone number is NOT shared with third parties. We do not use third-party contact lists, data brokers, or affiliate networks. Your phone number is stored and used exclusively by The Socratic Experience, Inc.

However, your phone number IS processed by Twilio, Inc., our SMS service provider, which is necessary to deliver messages to your mobile phone. Twilio's use of your data is governed by Twilio's Privacy Policy (https://www.twilio.com/en-us/legal/privacy). We have a Data Processing Agreement in place with Twilio to ensure your data is handled in compliance with applicable laws.

5. Explicit Opt-In and Consent

You have explicitly consented to receive SMS messages from The Socratic Experience by:

• Visiting https://sms-registration.socraticexperience.com/
• Entering your phone number
• Reading the SMS disclosure text: "By registering, you agree to receive SMS reminders and updates about the TSE Academy Open House. Message and data rates may apply. Reply STOP to opt out."
• Checking the affirmative consent checkbox stating: "I agree to receive SMS reminders and updates about the TSE Academy Open House."
• Clicking "Register for Open House"

Your consent is freely given, specific, informed, and unambiguous. We do NOT use pre-checked boxes, implied consent, or negative opt-in methods.

6. SMS Message Standards and Frequency

SMS messages sent through this campaign will:

• Originate from a Twilio-provisioned, A2P 10DLC-compliant phone number
• Contain clear identification of the sender (The Socratic Experience or "TSE")
• Relate exclusively to the TSE Academy Open House event
• Include the message "Reply STOP to opt out" or similar language
• Be sent only during reasonable hours (7:00 AM to 9:00 PM in the recipient's timezone, where possible)

Message frequency is expected to be minimal (typically 1-3 messages per day during the event period, and no messages after the event concludes). The exact number of messages depends on event scheduling and changes.

7. Your Rights and Opt-Out Options

You have the right to:

• Opt Out: Stop receiving SMS messages at any time by replying "STOP" to any SMS message. You will receive a confirmation message: "You have successfully been unsubscribed. You will not receive any more messages from this number. Reply START to resubscribe."
• Get Help: Reply "HELP" to any SMS message to receive information about the service
• Request Information: Contact us at contact@socraticexperience.com to request what information we hold about you
• Request Deletion: Contact us to request deletion of your phone number from our system (subject to legal retention requirements)

Opt-out requests are processed immediately. You will not be charged for sending "STOP" or "HELP" replies.

8. Data Security

We implement industry-standard security measures to protect your phone number against unauthorized access, alteration, disclosure, or destruction:

• Data is transmitted over secure, encrypted connections (HTTPS/TLS)
• SMS data is processed only through Twilio's secure infrastructure
• We maintain firewalls and access controls limiting data access to authorized personnel only
• We do not store phone numbers in plain text or unsecured formats

However, no method of internet or wireless transmission is 100% secure. While we use commercially reasonable efforts to protect your information, we cannot guarantee absolute security.

9. Data Retention

We retain your phone number for the following periods:

• Active Period: While you are subscribed to receive SMS reminders (from registration until you opt out)
• Post-Event: For 30 days after the TSE Academy Open House event concludes
• Compliance Records: For 18 months after the last message, to comply with Twilio's A2P 10DLC requirements and FCC record-keeping rules
• Upon Request: We will delete your information sooner if you request it (subject to legal obligations)

10. TCPA Compliance (U.S. Telephone Consumer Protection Act)

This SMS service complies with the Telephone Consumer Protection Act (TCPA), 47 U.S.C. § 227. You acknowledge that:

• You provided your phone number voluntarily and knowingly
• You understand that standard SMS rates and data charges from your carrier apply
• You consent to receive SMS messages for the limited purpose of TSE Academy Open House reminders
• This consent does not obligate you to purchase any products or services

11. CAN-SPAM Compliance

Although the CAN-SPAM Act primarily applies to email, our SMS practices follow the spirit of CAN-SPAM by ensuring:

• Clear identification of the sender
• Accurate subject matter (event reminders)
• Easy opt-out mechanism (reply STOP)
• Prompt opt-out processing (immediate)

12. GDPR and International Users

If you are located in the European Union, United Kingdom, or other jurisdictions with data protection laws, your rights under those laws are preserved. Specifically:

• Legal Basis: Our processing is based on your explicit consent, which you can withdraw at any time
• Right to Access: You have the right to request a copy of your personal data
• Right to Deletion: You have the right to request deletion of your data (right to be forgotten)
• Right to Rectification: You have the right to correct inaccurate data
• Data Protection Officer: Contact us at contact@socraticexperience.com with data protection inquiries

However, please note that SMS messages may involve U.S.-based service providers (Twilio), and data may be processed in the United States.

13. California Privacy Rights (CCPA/CPRA)

California residents have additional rights under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA):

• Right to Know: Request what personal information we collect, use, share, and sell
• Right to Delete: Request deletion of your personal information (with exceptions)
• Right to Opt-Out: Opt out of the sale or sharing of your personal information
• Right to Non-Discrimination: We will not discriminate against you for exercising your rights

To exercise these rights, contact us at contact@socraticexperience.com. We will respond within 45 days.

14. Children's Privacy

Our Service is not directed to individuals under 18 years of age. We do not knowingly collect information from children under 18. If we become aware that we have collected information from a minor, we will promptly delete such information and notify the parent/guardian. If you are under 18 and have registered, please contact us immediately at contact@socraticexperience.com.

15. Limitation of Liability

While we implement security measures, we are not liable for unauthorized access, disclosure, or loss of data that occurs due to factors beyond our reasonable control (including acts of hackers, carriers, or Twilio's infrastructure). Your use of this Service is at your own risk.

16. Contact Us

For questions, concerns, or requests regarding this Privacy Policy or your personal data, contact us at:

• Email: contact@socraticexperience.com
• Mailing Address: The Socratic Experience, Inc., United States of America
• Response Time: We will respond to privacy inquiries within 10 business days

17. Changes to This Privacy Policy

We may update this Privacy Policy at any time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of material changes by:

• Posting the updated policy on this page
• Updating the "Last Updated" date
• Sending an SMS notification (if the change is material)

Your continued use of the Service after any changes constitutes your acceptance of the updated Privacy Policy.